Centering South Australia

on the Global Stage

 
 
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Mission

Growing South Australia, one interaction at a time.

Purpose

 

Business Clients:

We help our clients increase revenue by leveraging customer experience against brand and premiumisation opportunities.

 

Government and Business Associations:

We partner to help deliver aspiring growth across the tourism, trade and service sectors.

 

Individuals:

We help people build their employee value and worth through accredited and impactful training.

 
 
 

Every customer interaction is an opportunity to further South Australian tourism and trade

 
 
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Opportunity

Our people-centric approach helps transform organisations into teams of inspired brand influencers.

Brand premiumisation underpins our training programs. We enhance personal, organisational and regional brand and identity.

We equip people with the skills to deliver world’s best visitor experiences and to value customers as future brand ambassadors.

 
 
 

Impact Training, to cultivate the skills and behaviours of brand champions

 
 
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Impact Training

Our learning and personal development programs are designed to help individuals recognise and cultivate the skills and behaviours of brand champions. Each program unit is available separately.

Every module is dynamic and designed to provide instant impact, so participants can immediately unlock content value.

We offer online courses as well as small, impactful group training. Our class environment is a space to trial and experiment, to discover untapped ideas and to think differently. Our daily goal is to leave participants energised, inspired and armed with the skills and knowledge to make an immediate difference.

We also provide corporate-wide training and specialise in transforming organisational cultures centred on customer experience.

 
 
 

Transforming organisational culture on the customer experience

 
 
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Courses

Courses span frontline services including international tourism, trade, retail and business development.

  • AIM-Hi Our signature program (class)

  • Sales (class and online)

  • Ambassador Networking (class and online)

  • Regional Identity Ticket™ (online)

  • Job Ready (online)

  • Customer Experience (class and online)

We also offer programs of Work Placements and Regional Placemaking.

 
 
 

Regional Identity Ticket™:

The benchmark for Tourism and Service Excellence

 
 
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Regional Identity Ticket™

Your Regional Identity Ticket™ (RIT) accreditation validates your regional knowledge. In addition to having the industry standard for working ‘in region’, your RIT demonstrates your ambition to share your knowledge with domestic and international visitors.

 

Obtaining your RIT is a simple online process.

At your own pace, there are six units to study. When you are confident in each section, you continue on to the online test.

It’s similar to sitting your Learner Driver’s test. Areas of competency:

  • Geography / Natural Environment

  • First Australians

  • Early Settlers

  • Local Heroes

  • Major Attractions and Events

  • Unique Regional Identity

Course fee includes online access to study units and competency test. $65 standard / $45 students. Packages (10+) available for organisations.

 
 
 

Placemaking: Economic and social revitalisation through modern places

 
 
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Regional Placemaking

We give organisations the methodology and skills to lead strategic, successful and enduring placemaking.

Partnering with local councils and business groups, we capitalise a community’s assets, its shared inspiration and potential to create public spaces that promote health, happiness and well-being.

Download our Placemaking Brochure

 
 
 

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